Shipping Policy

Every bouquet is handmade in Victoria, BC, and shipped with Canada Post.

Shipping rates

  • Canada and USA: free shipping on orders of $100 CAD or more (before tax); otherwise a flat $19.99 CAD per order. The free option appears automatically at checkout.
  • Other countries: we ship worldwide – message us on WhatsApp or email support@vysatrading.com for a quote before you order.
  • Greater Victoria: pickup and delivery are both free. Choose “Local pickup” or “Free delivery” at checkout (shown for Victoria-area postal codes). We will message you to agree on a time.

When will my order ship?

Ready-made bouquets ship within 3 business days. Custom-colour orders take longer because they are made for you – we confirm the timing when we agree on the details. You will receive your tracking number by email as soon as your bouquet ships.

Delivery times

Delivery time depends on Canada Post and the destination. Orders to the USA and other countries may be subject to customs duties or import taxes charged by the destination country; these are paid by the recipient.

Packaging

Bouquets are packed in a box to protect their shape. Need it for a specific date (birthday, Mother’s Day, graduation)? Tell us in the order note and we will do our best.

Damaged or lost parcels

If your bouquet arrives damaged, contact us within 48 hours with photos and we will replace or refund it. See our Refund & Returns Policy.