Who we are
This site belongs to Victorysa Creations / Flower Bouquet, a handmade bouquet business based at 1147 Quadra St, Victoria, BC, Canada.
What data we collect
When you make a purchase or create an account in our store, we collect the information needed to process your order: name, shipping and billing address, email, phone number, and the products you bought. We do not store your full card details — payments are processed securely through Stripe and PayPal, which have their own privacy policies.
How we use your data
- To process and ship your order.
- To contact you about the status of your purchase.
- To meet legal and tax obligations.
- To improve our store and catalog, using aggregated and anonymous data.
Cookies
We use cookies to remember the products in your shopping cart and to keep you signed in if you have an account. You can disable cookies in your browser settings, although some store features may stop working properly.
Who we share your data with
We share only the information strictly necessary with: Stripe and PayPal (payment processing), and the relevant shipping service (Canada Post or other) to deliver your order. We do not sell or share your data with third parties for advertising purposes.
How long we keep your data
We keep your order information for as long as necessary for accounting and legal purposes. If you created an account, we may keep your profile data until you request its deletion.
Your rights
You may ask us at any time for: access to the data we hold about you, correction of inaccurate information, or deletion of your personal data (except information we must keep by law). To exercise these rights, message us on our social media or at the store’s contact email.
Contact
If you have questions about this privacy policy, contact us on Instagram (@flowerbouquet.victorysa) or Facebook.
Cookies and analytics
We use Google Analytics 4 to understand how visitors use our store: which pages and products are viewed, how visitors arrive, and which purchases are completed. It uses cookies and collects usage data such as approximate location, device type and pages visited. It does not collect your name or payment details. You can accept or decline analytics cookies in the cookie bar; if you decline, analytics cookies are not used. You can change your choice at any time by clearing your browser storage for this site.
Some information pages of this site may show advertising from Google AdSense, which uses cookies as described in how Google uses information from sites that use its services. Advertising is not shown on the shop, product pages, cart or checkout. We do not sell your personal data.
Payments are processed by Stripe, which handles your card details directly; we never see or store your full card number.